1
00:00:00,000 --> 00:00:00,000


2
00:00:04,440 --> 00:00:06,329
a marine lance corporal models of 

3
00:00:06,329 --> 00:00:08,590
Bondoc here , the Customer Satisfaction 

4
00:00:08,590 --> 00:00:10,646
Survey , or CSS , is one of the most 

5
00:00:10,646 --> 00:00:12,423
important steps of the military 

6
00:00:12,423 --> 00:00:14,201
relocation process . The survey 

7
00:00:14,201 --> 00:00:16,368
provides the D . O . D . With feedback 

8
00:00:16,368 --> 00:00:18,423
on your moving experience and allows 

9
00:00:18,423 --> 00:00:20,423
you to score your transport station 

10
00:00:20,423 --> 00:00:22,646
service provider . They directly impact 

11
00:00:22,646 --> 00:00:22,170
that movers future business with the D . 

12
00:00:22,170 --> 00:00:24,226
O . D . After you have executed your 

13
00:00:24,226 --> 00:00:26,226
PCs , you should complete the eight 

14
00:00:26,226 --> 00:00:28,392
question evaluation within the Defense 

15
00:00:28,392 --> 00:00:30,430
Personal Property System , or DPS , 

16
00:00:30,440 --> 00:00:32,607
which is the system you used to submit 

17
00:00:32,607 --> 00:00:34,440
your PCs move . You will receive 

18
00:00:34,440 --> 00:00:36,607
reminder emails after your shipment is 

19
00:00:36,607 --> 00:00:38,607
checked as delivered , you have one 

20
00:00:38,607 --> 00:00:40,551
year from the day your shipment is 

21
00:00:40,551 --> 00:00:40,450
delivered to complete a survey . The 

22
00:00:40,450 --> 00:00:42,506
sooner your shipment is scored , the 

23
00:00:42,506 --> 00:00:44,172
sooner your score will make a 

24
00:00:44,172 --> 00:00:46,283
difference . To complete the survey , 

25
00:00:46,283 --> 00:00:48,283
access the DPS homepage at www that 

26
00:00:48,283 --> 00:00:50,283
move dot mil . You can also quickly 

27
00:00:50,283 --> 00:00:52,394
complete the survey over the phone by 

28
00:00:52,394 --> 00:00:54,500
calling the help desk at 1 804 6 to 

29
00:00:54,510 --> 00:00:57,650
2176 And that's your marine minutes